Terms & Conditions | Unlocked Fest
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18/19/20 June
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Terms & Conditions
Terms & Conditions


If you have a query about your ticket purchase, please contact your point of purchase in the first instance. For queries about the Festival itself that cannot be answered by these terms and conditions or the information on the website, please contact Unlocked Events Limited – info@unlockedfest.co.uk

  • Definitions

In these Terms and Conditions, the following definitions shall apply:

“The Festival” – Unlocked Fest
“Force Majeure” – the meaning given to it in clause 6
“Prohibited items” – the items included in Appendix 1
“Promoter”, “Us” or “We” – Unlocked Fest, as organised by Unlocked Events Limited
“Ticket” – a valid ticket for the Festival purchased from an authorised ticket seller
“Wristband” – a valid wristband that you have received in exchange for a Ticket to grant you access to the Festival
“You”, “Yourself”, “Your”, “Ticketholder” – the holder of the Ticket / Wristband
“Website” – unlockedfest.co.uk

“Festival Venue(s)” – individual spaces within the Festival site, for example each stage and camping areas

    1. Incorporation of Terms and Conditions

2.1            These Terms and Conditions incorporate, and should be read in accordance with, the terms and conditions of the authorised ticket agent from whomyou purchased your ticket, copies of which are available upon request from the relevant authorised ticket agent. In the event of any inconsistency between these terms and conditions and the terms and conditions of the relevant authorised ticket agent, these terms and conditions shall prevail.

2.2            All Tickets are sold subject to these terms and conditions. Please read these terms and conditions carefully prior to purchase and raise any queries with the festival prior to purchase.

2.3            These terms and conditions are subject to change from time to time without notice and in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to our website or to the website of our authorised ticket agents.

2.4            By purchasing and/or using a ticket you confirm that you, and each person you are purchasing a ticket for or on behalf of, have read these terms and conditions and agree and accept to be bound by them;

      1. Tickets and Wristbands

3.1            Tickets for the festival are non-transferable.  Each ticket details the name of the registered ticket holder or, if you have purchased multiple tickets, the name of the person who purchased the ticket(s).

3.2            Your ticket receipt will be sent to you as an email from Gigantic.  Please check the booking information and if any of it is incorrect please contact Gigantic directly


Tel +44 (0) 115 807 7900

Please save your ticket receipt email.  It will contain a QR logo and a pdf file that contains the QR logo for scanning.  Make sure you have your ticket order proof available for us to process at the ticket exchange point when you arrive at the festival either printed or on a smart phone.  No tickets will be sent out by post.

3.3            Upon arrival at the ticket exchange, you must present a ticket, proof of identity and age in order to be issued with a wristband for entry to the festival. Where the ticket(s) you have purchased have an age restriction, the age of the ticketholder on the first day that the ticket is valid will apply (the first day of the Festival for weekend tickets or the day specified on a one day only ticket)

You must retain the wristband on your person at all times during the festival. Your ticket and/or wristband may be invalidated if any part of it is removed, altered or defaced.

3.4            Only Tickets purchased from The festival’s authorised agents shall be considered valid. Tickets bought from other sources will be refused admission without refund.

3.5            Price and availability information is subject to change without notice. You will be advised of the price and availability of tickets at the time of purchase.  The price for the goods will be as published on the website at the time you place your order.  We try to ensure that all prices displayed on the website are accurate, but the price of the goods on your order will need to be validated prior to processing your order.  If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price or cancel your order. All products on the website are priced in pounds sterling.  For sales delivered to UK addresses prices will include VAT at the appropriate rate on the date of purchase.

3.6            Tickets and/or wristbands are non-refundable and refunds will not be made on returned tickets and/or wristbands unless provided for under these terms and conditions.

3.7            You are solely responsible for the safe keeping of Your ticket and/or wristband and the festival is not responsible for any ticket or wristband that is lost, stolen, damaged or destroyed.

3.8         Day tickets cover all events on the relevant day (subject to space in each festival venue) and entitle you to access to the site from15:00 on Friday 18th June 2021 and 11:00 on Saturday 19th June 2021 or Sunday 20th June 2021. All day ticket holders should vacate the site by 01:00 the following morning. There is no camping available for day ticket holders and your wristbands will not give you access to the campsites. Day ticket holders must be on site by 20:00 on the day their ticket is valid for; admission will not be granted after 20:00.

3.9          Weekend tickets cover all programmed events from Friday to Sunday (subject to space in each festival venue). Where camping has been purchased, your wristband will also give you access to the campsite you have booked to stay on.

3.10        Age restricted tickets: in all instances, proof of age may be requested at ticket exchange and / or within the site. U14s must be accompanied by an adult at all times on site. Youth ticketholders aged 14 and over may be unaccompanied within the site but must have an adult camping with them if they hold a camping ticket. Groups opting for family camping must have at least one child or baby ticketholder per group of four.

3.11        Readmission to the site is not permitted for day ticket holders. Weekend ticket holders may leave and re-enter the site following the procedures that will be clearly defined at the points of entry and exit.

      1. Amendments, Cancellations & Refunds

4.1            Please note that all tickets are non-refundable and in the event you cannot or no longer wish to attend the festival, or you wish to cancel your ticket for any other reason, you shall not be entitled to a refund.

4.2            Tickets are sold subject to The festival’s right to alter or vary the published festival programme which may result in changes including but not limited to, the artist and performer line-up, playing times, festival venue or any other aspect of the festival, and the festival reserves all rights in this regard. Any published start times of a performance at the festival are estimates only and are subject to change without notice. The festival shall not be liable for any change of a published start time.

4.3            All advertised times are approximate and subject to change without notice. It is your responsibility to make appropriate arrangements to ensure that you arrive at the relevant festival venue in sufficient time in case the event starts early and to ensure that you are able to stay until the close of the event should you wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an event not running to the precise advertised times.

4.4            In the event of a cancellation or postponement you will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom you purchased the ticket.

4.5            Where the cancellation takes place part way through the festival, You may only be entitled to a partial refund of the amount you paid for the ticket (taking into account the part of the festival from which you did benefit from).

4.6            The Festival will not have any liability for refunds or compensation relating to any personal arrangements including travel, subsistence and accommodation in relation to the festival which have been arranged by you and are made at your own risk.

4.7            In order to claim your refund please contact the authorised ticket agent from which you purchased your ticket in writing within 28 days of your return and refer to their terms and conditions. You must follow all instructions within their terms and conditions, in particular those relating to timeframes, as failure to do so may affect your right to a refund.  Refunds will only be made to the person who purchased the tickets.

4.8         It is your responsibility to check that the festival has not been cancelled, postponed or subject to a significant change. Information on such matters will be made available on behalf of the festival as soon as reasonably practicable via social media and/or on the website and/or on the authorised ticket agent’s websites and/or at the relevant festival venue. Customers are advised that the festival may not always give notice of any cancellation, postponement or a significant change due to the circumstances involved and we cannot accept liability for this.

4.9         Tickets will not be refunded where they have been used to gain entry to the festival and in no circumstances shall any refund be given where you are able to and choose to attend a postponed Festival.

      1. The Festival

5.1            The festival, its employees, representatives, agents, subcontractors, or any authorised person at the festival (including but not limited to the festival venue’s security team and the licence holder of any festival venue) reserves the right to refuse you admission and/or eject you from the festival venue and/or the festival without any liability for refunds or compensation, for any reason whatsoever, including but not limited to: health and safety, anti-social behaviour or licensing reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the festival or at a festival venue; if you use threatening, abusive or insulting words or mannerisms; if you are found to be selling goods and/or trading at the festival and/or in a festival venue without all necessary and valid permits and licences; if in our reasonable opinion you are acting under the influence of drugs or excessive alcohol; if you fail, when required, to produce proof of identity or age; if you breach these terms and conditions; if you are found to be carrying any prohibited Item; if you refuse to comply with The festival’s or festival venue’s security searches.

5.2            The festival and each of their respective employees, agents and representatives have the right to conduct security searches from time to time and refuse admission to you, or eject you, from the festival and/or festival venue, without any liability for refunds or compensation, should you refuse to comply with such security searches.

5.3            The festival and each of their respective employees, agents and representatives have the right to confiscate any item, without liability, which in their reasonable opinion may cause danger or disruption to any other persons at the festival and/or festival venue, including but not limited to animals (excluding registered assistance dogs); laser pens; fireworks; firecrackers; items which may be regarded as weapons; illegal substances, legal highs or any other item which in the reasonable opinion of the festival venue or its agents may cause harm or disturbance to either you or the other guests (“Prohibited Items”). Anyone found in possession of illegal substances or contraband goods (including but not limited to any prohibited Item) will be refused admission to or ejected from the festival and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated, regardless of whether or not the item itself is illegal.

5.4            You must comply with any and all instructions given to you by festival and festival venue staff.

5.5            Strictly no trading or other commercial activity by any ticket holder (including photography or filming for a commercial purpose) will be allowed at the festival or in or outside the festival venues without the festival’s prior written consent.  If you are found to be selling any items (whether Prohibited Items or not) and/or trading in or outside a festival venue or at the festival without all necessary licences and consents you will be ejected from the festival and reported to the local police.  If you are ejected from the festival in accordance with this clause, you shall not be entitled to a refund in any circumstances.

5.6            By purchasing a ticket, you consent to being filmed, photographed and recorded for television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience and/or by onsite CCTV cameras and recordings for security purposes, the copyright to which shall be owned by the festival or its contractors without payment or compensation.

5.7            The festival venues have maximum capacity limits and your entry to a festival venue is subject to each festival venue’s maximum capacity.  You are advised to arrive at the relevant festival venue in sufficient time should you want to watch a particular artist as your admission to a festival venue is not guaranteed.

5.8            The festival may prosecute you if you cause damage to any festival venue, the festival and/or any infrastructure around a festival venue, or cause harm to any other person at the festival.

5.9         Licensed bars are operated at the festival and you need to be over the age of 18 to purchase alcohol at the festival. Please be aware that if we think that you look 25 years or younger you may be asked to provide proof of identification and if you are unable to do so you will not be served alcohol. Possession of a ticket or wristband with an age limit is not sufficient proof of age.

5.10         WARNING: Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.

5.11         There will be no admission to the festival venues before the designated opening times on any day of the festival.

5.12         You must observe and comply with the safety advice, signage and any rules and regulations in force at the festival venues at all times.

5.13         You shall not bring into the festival or display or distribute (whether for free or not) at the festival any sponsorship, promotional or marketing materials.

5.14         Anti-social behaviour and illegal activities, including but not limited to the use, supply and/or possession of illegal substances and/or legal highs, are strictly prohibited at the festival and you will be ejected from or refused entry to the festival without refund and will be reported to the local police. In the event that you have been ejected from or refused entry to the festival for any reason whatsoever our liability to you will cease and you will be required to leave the festival immediately. We will have no further obligations to you. No refunds will be made and we will not pay any expenses or costs incurred as a result of ejection. You may also be required to pay for loss and/or damage caused by your actions. You agree to indemnify us for any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals at the festival.

5.15         The festival reserves the right to restrict and ban vehicle movement on site should the weather conditions or site safety indicate the need.

5.16        The festival operates a leave as you find policy and all ticketholders should clear away rubbish into the appropriate recycling and waste bins during their stay on site, with any residual waste being taken away when leaving site. Ticketholders found to be leaving tents, other camping equipment or waste behind when leaving site may be charged for the cost of clearing their waste.

5.17        The festival reserves the right to implement any restrictions/conditions deemed necessary before and during the festival to ensure the safe management of the festival and any event at the festival

      1. Our Liability

6.1            We, our servants, agents or representatives shall not in any circumstances be responsible or pay you any compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(a)             the act(s) and/or omission(s) of the person(s) affected;
(b)             the act(s) and/or omission(s) of a third party unconnected with the provision of the Festival and which were unforeseeable or unavoidable; or
(c)             in any circumstances where there is no breach of a legal duty of care owed by us or any of our servants, agents or representatives.
(d)             in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach;
(e)             to the extent that any increase in any loss or damage results from the breach by you of any of these terms and conditions;
(f)              unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(g)             an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

6.2            We will not be liable to you for failure to perform any obligation under these terms and conditions to the extent that the failure is caused by Force Majeure. For the purposes of these terms and conditions, Force Majeure can include, but is not limited to war, threat of war, civil strife, national mourning, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, disease, pandemic and all similar events outside our or our supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may also constitute Force Majeure.

6.3            We shall not be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the festival and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these terms and conditions.

6.4           The festival will not have any liability to you whatsoever for loss or expenses incurred in connection with the festival or any cancellation of the festival, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the festival or the cancellation of the festival.

6.5            You are expected to have appropriate insurance in place to cover any loss, damage or theft to your personal possessions or property as well as travel insurance where you have purchased the ticket with additional travel arrangements. You are advised to claim on this insurance policy in the event of any loss or damage and we will not accept any responsibility for anything which would otherwise be covered by such travel insurance.

6.6            Nothing in these terms and conditions shall exclude or purport to exclude liability for death or personal injury as a result of our negligence, or for fraud or fraudulent misrepresentation.

      1. Data Protection

7.1         To the extent permitted by law and with your consent, personal information provided by you to the festival will be used for all purposes reasonably connected with the provision of the festival and the operations of the festival. In line with GDPR regulations, you are entitled to know what information we hold on file about you. To request this information, please write to Unlocked Events Limited, Unit 16 Newark Business Park, 3 Brunel Drive, NG24 2EG.

7.2         We have taken all reasonable steps to have appropriate security measures in place to protect your information. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.

      1. Governing Law & Jurisdiction

8.1          These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Appendix 1 – Prohibited Items

Ticketholders are not permitted to bring the following items on to any part of the site:

      • Illegal drugs, legal highs, prescription drugs except in reasonable quantities as required by an individual for the duration of the festival
      • Glass of any kind
      • Barbeques, camping stoves, gas powered heaters, fire pits – fires are not permitted anywhere on site
      • Professional, long lens cameras
      • Blades or knives, with the exception of small knives which might reasonably be used for food preparation in camping areas
      • Animals of any kind, with the exception of registered assistance dogs. Ticketholders requiring the support of an assistant dog should contact info@unlockedfest.co.uk

Ticketholders may bring the following items into the campsites but may not bring them into the main arenas:

    • Blades or knives (as detailed above)
    • A reasonable amount of alcohol for personal consumption